VISIT ODESK

Rating:

Odesk allows buyers (aka employers) to form an online workteam that is well coordinated and being paid through odesk itself. Odesk got their name from the term “no desk”, they wanted to say that you could work anywhere and anytime. The company collects 10% of what the freelancers inside odesk charge. Odesk also uses a software that should be installed the local machine of the remote employees which is something that had become an issue overtime because of privacy issues. Most reviews for odesk find them overly intrusive when it comes to the workers.

• Either search for the right people or bring your own.
• Work together as one team as if you are in one office
• Has a goal to help ensure customers’ success as they build their business on oDesk.

• Odesk is being known for being overly intrusive to its workers with its behavior to log key strokes and a rough 10-minute interval screenshot. Some bloggers even linked Odesk to "eSlavery 2.0".

• Pay only for hours worked
• Verify time worked with the use of visual timesheets
• ODesk has a Management Technique that educates all new providers about team work, explaining to them how it works, its values, goals and expectations.
• ODesk has a Management Technique that provides a well organized training structure and probationary hiring process.
• ODesk Management provides weekly coaching and skills training update.
• ODesk Management provides 24/7 group chat that allows representatives share ideas and information.
• ODesk Management pays bonuses to top workers.

Average hourly rate: $7.75
Cost per ticket: $2.00
Tickets per month: 5,500
Ticket resolution SLA*: 1 bus. Day
SLA* achieved: 97%
Live chats per month: 3,000
Ave chat length: 15 mins.
Chat hours: Midnight-8pm PST

*SLA = Service Level Agreement

Note: All pricing listed at time of posting. Subject to change.

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